dg411 Terms and Conditions

The dg411 platform provides online casino games, sports betting, live dealer games, slots, bingo and other gaming services. By accessing the platform or using any of its services, the user confirms that they:

• are at least 21 years of age;
• are legally able to use such services and face no legal restrictions;
• are using the platform of their own free will and judgment;
• have read and understood all provisions of these Terms and fully agree to them.

These Terms may be amended by dg411 at any time. Continued use of the platform after any changes indicates that the user has accepted the revised Terms. The latest effective Terms will always be published on this page.

All content, design, software, graphics and trademarks on the dg411 platform are the intellectual property of dg411. Reproducing, distributing or using any part of these assets for commercial purposes without prior written permission from dg411 is strictly prohibited.

To create an account on dg411, the user must complete the registration process and provide accurate and truthful information. The following terms apply to account registration:

2.1 One Account Per Person

Each person, household, household address, phone number or payment method is permitted to hold only one account. Operating multiple accounts is prohibited and will be treated as a punishable offence.

2.2 Accuracy of Information

The name, date of birth, mobile number and payment details provided at registration must be true and valid. Providing false or incomplete information may result in account suspension or cancellation and forfeiture of all balances.

2.3 Account Security

The user is solely responsible for keeping their login credentials (username and password) confidential. Sharing a password with third parties or permitting unauthorised access to the account is not allowed. If you suspect unauthorised access, notify our support team immediately.

The minimum age to participate on the dg411 platform is 21 years. This platform is for users aged 21 and over only. Participation by minors in any gaming activity is prohibited by law and is not permitted under any circumstances.

dg411 reserves the right to verify any user's age and identity at any time. The following documents may be requested for this purpose:

• A scanned copy of a National ID (NID) or passport;
• A document proving current address (utility bill or bank statement);
• A document confirming ownership of the payment method used (verification of bKash, Nagad, Rocket, Upay or other account numbers).

Withdrawals may be temporarily suspended until the verification process is complete. dg411 reserves the right to close the account and seize all funds if verification fails.

4.1 Deposit Terms

The minimum deposit amount on dg411 is ৳300. Accepted payment methods include bKash, Nagad, Rocket, Upay and bank transfer. Deposited funds must come from a personal and legitimate source. Deposits made using third-party accounts or credit cards are strictly prohibited.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500. Withdrawals can only be made to the same payment method used for the original deposit. Withdrawal processing generally takes between 30 minutes and 3 hours.

4.3 Fund Verification

dg411 reserves the right to verify identity and source of funds before processing any withdrawal request. Additional verification steps may be required for large withdrawal amounts, which may slightly extend processing time.

4.4 Failed Transactions

If a transaction fails due to a technical issue or incorrect information, please contact our 24/7 live chat support to resolve the matter. dg411 is not liable for any financial loss caused by factors outside the user's control.

dg411 offers various bonuses and promotional offers from time to time. Each bonus has its own terms and conditions, which the user must read carefully before claiming.

5.1 Welcome Bonus

New members will receive a 200% welcome bonus on their first deposit, up to a maximum of ৳20,000. The wagering requirement for this bonus is 25x (deposit amount plus bonus amount). For example, depositing ৳1,000 gives a ৳2,000 bonus, and the total of ৳3,000 must be wagered 25 times — that is ৳75,000 — before a withdrawal can be made.

5.2 General Bonus Terms

• Each account may claim any bonus offer only once;
• Bonus balances cannot be withdrawn directly — they become withdrawable only after the wagering requirement is met;
• To clear a bonus, wagers must be placed in the specified game category within the set time limit;
• If abuse of a bonus or a breach of its terms is proven, the bonus and any winnings derived from it will be cancelled in full;
• dg411 reserves the right to modify, suspend or cancel any bonus offer at any time.

5.3 VIP Loyalty Program

dg411's loyalty program has five tiers: Bronze, Silver, Gold, Platinum and Diamond. Each tier includes weekly cashback. For more details, visit the Loyalty Program page.

All gaming activities on the dg411 platform are conducted in a fair and transparent environment. The following gaming rules apply to all members:

6.1 Fair Play

All games on dg411 are operated using certified Random Number Generator (RNG) technology. Outcomes are entirely random and not predetermined. dg411 is committed to ensuring fair play.

6.2 Game-Specific Rules

Each game has its own rules and betting limits. If a game is incomplete due to a technical error, that round will be deemed void and the stake will be refunded. If the connection is lost during a game, the system will automatically determine the outcome of that game.

6.3 Betting Limits

Minimum and maximum betting limits are set for each game and betting market. Placing bets outside these limits is not possible. dg411 reserves the right to change betting limits in special circumstances.

The following activities are strictly prohibited on the dg411 platform. Breaching these prohibitions may result in immediate account cancellation and seizure of funds:

• Creating or operating multiple accounts;
• Registering using a false identity or someone else's identity;
• Abusing or manipulating bonus terms and conditions;
• Using funds for money laundering or any illegal activity;
• Using software, bots, scripts or artificial intelligence to attempt to win games;
• Attempting to exploit system errors or bugs and failing to report them;
• Threatening, harassing or behaving in an abusive manner toward other users;
• Taking part in fraud or collusion on the platform.

dg411 places the highest priority on protecting users' personal data. The platform uses SSL encryption technology to keep all data secure. Full details of how we collect, store and use data are available on the Privacy Policy page.

User data will never be sold to third parties. However, data may be shared to comply with legal obligations, to prevent fraud, or at the request of a regulatory authority.

dg411 has adopted responsible gaming as a core principle. We believe gaming is entertainment, not a way to solve financial problems. The following tools are available to members:

• Deposit Limits: Users can set daily, weekly or monthly deposit limits;
• Loss Limits: A feature that automatically pauses gaming if losses exceed a set amount;
• Session Time Limits: A feature to set a maximum duration for each gaming session;
• Self-Exclusion: A feature that lets you exclude yourself from the platform for a set period or permanently.

If any signs of problem gambling appear, contact our 24/7 live chat support right away. For more information on responsible gaming, visit the Responsible Gaming page.

10.1 Closure by the User

Any member may request to close their account at any time. It is advisable to withdraw all account balances before making the request. The fact that an account is closed does not necessarily mean a balance can no longer be claimed — contact support within the specified period and assistance will be provided.

10.2 Suspension or Cancellation by dg411

dg411 reserves the right to suspend or permanently cancel any account in the following circumstances:

• If a breach of the Terms is proven;
• If identity verification fails or false information has been provided;
• If fraud or manipulation is suspected;
• If the account is used for illegal activities;
• Due to a legal or regulatory requirement.

dg411 accepts no responsibility for the following:

• A game being incomplete due to loss of internet connection or a technical issue;
• Loss caused by the user's own negligence or by their account credentials being compromised;
• Delays or errors related to third-party services (bKash, Nagad, banks);
• Legal consequences for the user arising from online gaming laws in their own country.

dg411's total liability shall in no circumstances exceed the current balance held in the user's account. dg411 will not provide compensation for indirect, incidental or special damages.

dg411 reserves the right to update or change these terms and conditions at any time. Appropriate notice will be given on the platform before any changes take effect. Continued use of the platform after changes have been made will be taken as acceptance of the revised Terms.

For any questions or complaints regarding these Terms, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

These Terms have been drawn up in Bengali and are governed by the laws and regulations of Bangladesh. In the event of any dispute, both parties will first attempt to resolve the matter through discussion. Answers to common questions can be found on our FAQ page.