dg411 Privacy Policy

Last Updated: January 2026

1. Introduction and Scope

dg411 ("we", "us", or "the platform") is a secure and reliable online gaming service provider operating for users in Bangladesh. This Privacy Policy applies to our website dg411.cam and all services connected to it.

When you register, log in, or use any service on our platform, you are considered to have read this Privacy Policy and fully understood its terms. Our site is intended only for individuals aged 21 or older.

We treat your privacy as a top priority and follow internationally recognized security standards to protect your data. This Policy may be updated from time to time, and you will be properly notified of any significant changes.

2. Information We Collect

dg411 only collects information that is necessary to provide, operate, and improve our services. We may collect the following types of information:

a) Information You Provide Directly

• Name, email address, date of birth, and mobile number provided at the time of registration
• National ID or passport details for identity verification
• Information required for financial transactions, such as bKash, Nagad, Rocket, or Upay account numbers
• Bank account details for bank transfers
• Information provided when contacting customer support

b) Information Collected Automatically

• IP address and device identification information
• Browser type, operating system, and device details
• Date, time, and duration of site visits and sessions
• Information collected through cookies and similar tracking technologies
• Gaming activity and transaction history

c) Information Received from Third Parties

• Information received through identity verification services
• Transaction-related information received from payment gateways
• Information received through fraud prevention services

3. How We Use Your Information

We use the information we collect for the following purposes:

• Account Management: To create, manage, and secure your dg411 account
• Identity Verification: For the KYC (Know Your Customer) process to meet legal obligations
• Payment Processing: To complete deposits, withdrawals, and financial transactions
• Customer Service: To resolve your issues and answer your questions
• Security: To prevent fraud, money laundering, and illegal activities
• Legal Compliance: To comply with applicable laws and regulations
• Service Improvement: To improve the quality of our products and services
• Communications: To send relevant updates, promotional information, and important notices
• Responsible Gaming: To help identify and prevent excessive gaming behavior

4. Data Storage and Security

dg411 applies industry-standard security measures to protect your personal information. Our security measures include:

• All data transmission is secured through SSL (Secure Socket Layer) encryption
• Stored data is protected through encryption
• Only authorized personnel have access to personal information
• Regular security audits and vulnerability assessments are conducted
• Procedures are in place to respond quickly in the event of a data breach
• Payment information is handled in accordance with PCI DSS standards

We retain your information for as long as your account is active and for the period required by legal obligations. Financial transaction records are retained for a specified period as required by law.

5. Data Sharing and Third Parties

dg411 does not sell or rent your personal information. However, we may share information with specific third parties in the following circumstances:

Service Providers

Necessary information is shared with trusted third parties that assist in operating our services, such as payment processors (bKash, Nagad, Rocket, Upay), identity verification agencies, and technology service providers. These third parties may only use the information for the specific purpose for which it was shared.

Legal Obligations

Information may be disclosed to comply with court orders, legitimate requests from government authorities, or applicable legal requirements. In such cases, we aim to disclose the minimum amount of information necessary.

Anti-Money Laundering Measures

Relevant information may be shared with the appropriate authorities to fulfill legal obligations related to fraud prevention and anti-money laundering (AML).

6. Cookies and Tracking Technologies

dg411 uses cookies and similar technologies to improve your browsing experience. We use the following types of cookies:

• Essential Cookies: For the core functionality of the site, such as managing login sessions and security
• Functional Cookies: To remember your preferences and language settings
• Analytics Cookies: To monitor and improve site usage

You can control cookies by changing your browser settings, however disabling certain cookies may limit some functionality of the site.

7. User Rights

As a user of our platform, you have the following rights:

• Right of Access: The right to receive a copy of your personal information held by us
• Right to Rectification: The right to request correction of inaccurate or incomplete information
• Right to Erasure: The right to request deletion of your information in certain circumstances (subject to legal obligations)
• Right to Restrict Processing: The right to request that processing of your information be limited in certain circumstances
• Data Portability: The right to receive your information in a structured, machine-readable format
• Right to Object: The right to object to the processing of your information for specific purposes
• Right to Withdraw Consent: The right to withdraw your consent at any time

To exercise these rights, please contact us. We will respond as soon as possible in accordance with the legal framework and our obligations.

8. Protection of Minors' Information

dg411 provides services only to individuals aged 21 or older. We do not knowingly collect or process personal information from anyone under the age of 21.

If we are informed that we have inadvertently collected information from a minor, we will immediately close the relevant account and delete all information belonging to that individual from our systems.

9. International Data Transfers

Because our technology service providers are located in various countries, your information may be transferred internationally. For such transfers, we ensure that appropriate safeguards are in place and that data privacy standards are maintained.

For data transfers, we enter into data processing agreements with the relevant third parties that ensure adequate protection of your information.

10. Privacy of Payment Information

The security of financial information is our highest priority. We always store your payment information — bKash, Nagad, Rocket, Upay, or bank transfer details — in encrypted form and use it solely for the purpose of processing transactions.

The minimum deposit amount on our platform is ৳300 and the minimum withdrawal amount is ৳500. All transaction records are stored securely and a verifiable audit trail is maintained.

11. Marketing Communications

At the time of registration, you may consent to receiving promotional communications from us. These may include information about new games, bonus offers, tournaments, and special promotions.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or by contacting our support team. However, operational emails such as transaction confirmations and security alerts will always be sent.

12. Responsible Gaming and Data

We may use information about your gaming activity to identify potentially problematic gaming behavior. This is part of our responsible gaming policy and is done to ensure the well-being of our users.

To learn more about responsible gaming, visit our Responsible Gaming page.

13. Changes to This Policy

dg411 reserves the right to update this Privacy Policy at any time. In the event of significant changes, we will:

• Send a notification to your registered email address
• Display a clear notice at the top of the site
• Note the date of the update on this page

Continued use of the site after any changes will indicate that you have agreed to the updated Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding the exercise of your rights under this Privacy Policy, please contact us:

Related Policies and Information

Visit the pages below for other important policies and information:

• Terms and Conditions — Terms of use for the site
• Responsible Gaming — Safe gaming guidelines
• About Us — Learn more about dg411
• FAQ — Common questions and answers